It is our goal to ship your order out within 1 business day. We ship to the United States, Aruba, Australia, Bahamas, Barbados, Canada, Germany, Ireland, Italy, Jamaica, New Zealand, United Kingdom, and Minor Outlying Islands of the US.  We proudly offer FREE shipping for ALL ORDERS over $65 for US customers! 

Once your order is dispatched, depending on your region, estimated delivery time is between 3-5 business days. Please consider any holidays that might impact delivery times.

For pre-ordered or back-ordered items:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.

Tracking your order:

You will receive a confirmation email  containing a tracking ID and a link to follow the journey of your package. Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to process and ship your order ASAP, but there is always a small window to correct an incorrect shipping address. Please contact us immediately at [email protected] if you believe you have provided an incorrect shipping address.

Lost/Stolen Packages

 Tea Soulution™ is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at [email protected].