Frequently Asked Questions

We’re committed to serving the best prayer infused tea’s paired with the highest quality customer service. If your question isn’t listed below, please reach out by contacting us at contact@teasoulution.com or by initiating a chat on our site.

What is your return policy?

If you are not completely satisfied, let us know and we will gladly send you something else or return your money. It’s that simple. However, we strongly suggest you first order a sample of a tea blend you haven’t tried. 

What are your shipping rates?

Our shipping rates vary by weight and state.  However, you can get FREE shipping by placing an order worth $55 or more.  

How long does it take to get my tea?

All of our products that are in stock ship within 1 business day. We ship all of our products via USPS First Class or Priority which usually takes 3-5 business days for delivery. Rest assured we want you to get your order as fast as possible and do everything in our power to do so. 

How is your tea packaged?

We package all of our loose leaf tea in our commercial kitchen. Then we seal the package to preserve freshness in transit and until you are ready to drink it so you get the freshest cup of tea!

How many servings is 2 ounces?

If you use one teaspoon of tea per serving you will get approximately 20-40 servings of tea. It will all depend on the tea you order. We recommend you use 1 tsp of tea per 8 ounces of filtered water.

How come some bags seem more full than others?

All of our tea is filled by weight. Because some teas are heavier than others, 2 ounces of different teas can look very different.

Does your tea have an expiration date?

Tea doesn’t go bad if stored in a moisture-free environment. However, over time it will diminish in flavor. We generally recommend consuming tea within one year of purchase.

Are your teas certified organic?

Some of our teas are certified organic and they will be marked as “organic”.  We also have teas that aren’t certified organic but we source those ingredients from the best farmers that take pride in providing the freshest and safe ingredients.  

Is Your Website Secure Enough For Me to Enter My Payment Information?

Yes, we respect your personal information at Tea Soulution, and we, like you, enjoy shopping online. As a result, we put a lot of effort and money into our website to ensure that you can buy without fear. Our website uses industry-leading GEOTrust 256-bit encryption, providing the highest degree of encryption and security available. (If you’re still unsure, click the lock icon in the top left corner of your browser; this displays the security of the website you’re visiting; Tea Soulutions’ website uses the most up-to-date encryption available.)

Other websites encrypt only their checkout pages, however here at Tea Soulution we have encrypted every page of our website for optimal security. Whether you shop on your computer or on your phone, your personal information is always safe!

Is Your Website Secure Enough For Me to Enter My Payment Information?

Yes we do! It’s the perfect gift for that special person. Order a gift card from Tea Soulution and let that special someone choose the tea that they love – delivered to their door! Buy gift cards here!